Airbnb.com Reviews

The total price of your Airbnb reservation is based on the nightly price set by the Host, plus fees or costs determined by either the Host or Airbnb. In addition to this, listings in some geographical locations may include taxes as well. Types of fees include:

• Airbnb service fee: Guest service fee charged by Airbnb—this provides 24/7 community support and helps everything run smoothly.
• Cleaning fee: Charged by some Hosts to cover the cost of cleaning their space after the stay.
• Extra guest fee: Charged by some Hosts for each additional guest beyond a set number.
• Pet fee: Some Hosts allow pets to stay in their listings for an additional charge which may be separate from cleaning fees.
• Security deposit: Hosts who manage their listings with API-connected software can set a security deposit using our offline fees feature.
• Value Added Tax (VAT, JCT, and GST): Charged to guests who live in certain countries.
• Local taxes: Charged based on the location of the Host's place.

Starting from November 2022, guests have the option to view the total price of bookings, including all fees, before taxes. The pricing will be shown in search results and map, filter, and listing views. Users will also be able to view full price breakdowns that show Airbnb’s service fees, discounts, and taxes. The average price of a one-bedroom Airbnb listing was about $158, about 19% more than the cost of a hotel room (about $124 on average)..

Airbnb offers a variety of products and services to enhance the experience for both hosts and guests. For hosts, Airbnb provides 24/7 support, rebooking assistance, refunds, reimbursements, a $1 million Host Guarantee, and insurance programs for homes and experiences. They also offer safety services like carbon monoxide and smoke detectors, fire extinguishers.

For guests, Airbnb has introduced more than 100 upgrades to refine and improve every aspect of their service. This includes features to give guests more flexibility when planning their travel and to make it simple for anyone to become a Host. They have introduced three new ways to search on Airbnb—Flexible Dates, Flexible Matching, and Flexible Destinations.

In terms of amenities, guests often search for places with specific features. The top amenities guests search for most often include a pool, Wifi, a kitchen, free parking, a hot tub, air conditioning or heating, a washer or dryer, self check-in, TV or cable, and a fireplace. Essential items for a comfortable stay include toilet paper, hand and body soap, one towel per guest, one pillow per guest, and linens for each guest bed.

Airbnb also caters to guests with accessibility needs by including features like a step-free entrance, fixed grab bars in a bathroom, and accessible parking in their listings. They also support remote workspaces with fast and reliable wifi, a dedicated workspace, ergonomic support, good lighting, and office supplies. They also offer kid- and pet-friendly features.

These are just a few of the popular products and services offered by Airbnb. They continually innovate and upgrade their offerings to meet the changing needs of their hosts and guests.